Returns & Exchanges

At NEONMUSIC, we want you to be completely satisfied with your purchase. If your gear doesn't hit the right note, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all manuals, cables, and accessories are included to qualify for a full refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return box.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; we will process your refund or exchange once the inspection is complete.